Voice of Customer (VoC)

Every customer interaction generates valuable insights that can drive business success. The Voice of the Customer (VoC) framework helps organizations decode consumer sentiment, identify trends, and make informed decisions. Mirats Insights delivers in-depth VoC research, leveraging multi-channel feedback analysis to help businesses improve experiences, strengthen loyalty, and stay ahead of expectations.

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Multi-Channel Feedback Collection
Content Marketing
Content Marketing
Multi-Channel Feedback Collection

Multi-Channel Feedback Collection

Gather insights from surveys, social media, reviews, and customer interactions.

Brand Reputation Monitoring
Media Planning
Media Planning
Brand Reputation Monitoring

Brand Reputation Monitoring

Track consumer sentiment shifts to mitigate potential reputation risks.

Brand Reputation Monitoring
Content Marketing
Content Marketing
Brand Reputation Monitoring

Real-Time Issue Detection & Resolution

Identify and address service gaps before they escalate

Customer Satisfaction & Trust Index
Media Planning
Media Planning
Customer Satisfaction & Trust Index

Customer Satisfaction & Trust Index

Measure overall trust and brand credibility based on direct feedback.

A data-driven VoC approach helps businesses create customer-centric products, improve service quality, and strengthen consumer relationships. Understanding consumer sentiment leads to smarter decision-making and a more competitive market presence.

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Automate feedback analysis for in-depth insights.

Use insights to guide R&D and product evolution.

Improve experience at every touchpoint based on real user input.

Get rock-solid answers to your clients audience questions. Whether you're working on a pitch, developing a global strategy,or creating a brand story, Mirats insights gives you instant access to on-demand insights that can make all the difference.

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Tell us what you want to know about your client’s audience, and we’ll build you an interactive, pitch-ready data dashboard that's easy to use and packed with actionable insights. Free of charge, no commitment. Ready to blow the competition away?

Driving your business growth, reach, and impact starts with having the right consumer insights in your toolkit. Just ask our customers.

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