Net Promoter Score (NPS)

Net Promoter Score (NPS) is a powerful indicator of customer satisfaction and brand loyalty. Understanding why customers promote or detract from your brand helps businesses refine their strategies for long-term success. Mirats Insights goes beyond just tracking scores—we provide in-depth analysis of customer sentiment, loyalty drivers, and actionable insights to improve overall brand perception.

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Diversity & Inclusion Insights
Content Marketing
Content Marketing
Diversity & Inclusion Insights

NPS Benchmarking Against Competitors

Compare your score with industry standards to assess market positioning.

Customer Feedback Integration
Media Planning
Media Planning
Customer Feedback Integration

Customer Feedback Integration

Combine qualitative insights with NPS data for a holistic view of customer sentiment.

Advocacy & Referral Analysis
Content Marketing
Content Marketing
Advocacy & Referral Analysis

Advocacy & Referral Analysis

Identify what motivates customers to recommend or discourage others from engaging with your brand.

Cross-Channel NPS Measurement
Media Planning
Media Planning
Cross-Channel NPS Measurement

Cross-Channel NPS Measurement

Analyze loyalty variations across online, in-store, and service-based interactions.

A data-driven NPS approach helps businesses improve customer experience, increase recommendations, and retain more customers. Gaining insights from loyal advocates ensures long-term brand growth and a competitive edge.

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Assess how rewards influence advocacy from customers.

Align NPS trends with real-world customer feedback.

Measure how support experiences affect loyalty scores.

Brand Strategy & Guidance
Customer Experience
Consumer and Shopper Behaviour
Employee Experience
Voice of Customer

Get rock-solid answers to your clients audience questions. Whether you're working on a pitch, developing a global strategy,or creating a brand story, Mirats insights gives you instant access to on-demand insights that can make all the difference.

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Tell us what you want to know about your client’s audience, and we’ll build you an interactive, pitch-ready data dashboard that's easy to use and packed with actionable insights. Free of charge, no commitment. Ready to blow the competition away?

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Driving your business growth, reach, and impact starts with having the right consumer insights in your toolkit. Just ask our customers.

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client

I have been collaborating with Mirat Insights for the past two years, and I must say they truly care...

client
client

Their communication - as we use Mirats on Ad-hoc basis, communication is key in making sure our dail...

client
client

Their easy-to-use self-managed technology lets us launch out survey within minutes

client
client

I have been collaborating with Mirat Insights for the past two years, and I must say they truly care...

client
client

Their communication - as we use Mirats on Ad-hoc basis, communication is key in making sure our dail...

client
client

Their easy-to-use self-managed technology lets us launch out survey within minutes

client
client

I have been collaborating with Mirat Insights for the past two years, and I must say they truly care...

client
client

Their communication - as we use Mirats on Ad-hoc basis, communication is key in making sure our dail...

client
client

Their easy-to-use self-managed technology lets us launch out survey within minutes

client
client

I have been collaborating with Mirat Insights for the past two years, and I must say they truly care...

client